1. Review Your Order

It’s your responsibility to verify all details before finalising your purchase. Our checkout process allows you to review and modify your selections before payment. If you spot an error after submitting your order, contact us immediately—we’ll do our best to adjust it before processing begins.

Important: Unless otherwise stated, all online courses remain accessible for 12 months from the date of purchase. Extensions may be available by contacting our support team.

2. Upon Finalising Your Purchase

Your order isn’t confirmed until you receive an official acceptance from us. We typically send this via email with the subject line “Order Confirmation.” If we don’t have an email address for you, we’ll mail a physical confirmation to your provided address.

3. Cancellations & Refunds

  • You may cancel and receive a full refund if you notify us in writing within 7 days of purchase provided you haven’t accessed the course materials.
  • Once you’ve started the course, refunds are not available, so please choose carefully.
  • Special discounts or promotional purchases are final and non-refundable.

4. Payment Policies

Late payments will incur a £25 administrative fee. Please ensure timely payment to avoid additional charges.

5. Exam-Inclusive Packages

For courses that include exams:

  • All exams must be completed within 12 months of course activation.
  • Exam credits are applied only at the time of booking—not in advance.

6. Secure Online Transactions

We prioritise your security. Our system encrypts all personal and payment information using SSL technology, the industry standard for safe online transactions.

Pricing Note: All fees are listed in British Pounds (£). Prices may adjust without prior notice due to supplier changes, though you’ll always see the current rate before completing your purchase.

7. Our Availability

  • Support Hours: 9:00 AM – 8PM (UK time), Monday through Friday.
  • Response Time: We aim to reply to all inquiries within 2 business days, barring technical issues beyond our control (e.g., internet outages).

8. How We Handle Your Data

  • We collect only the information you provide during registration or checkout.
  • Your data is used solely to process orders and improve our services. We never sell your details to third parties.
  • For order fulfillment, we may share necessary information with trusted partners or instructors).
  • Anonymous usage data helps us analyse trends and enhance our platform. This aggregated information may be shared externally but will never identify you personally.

Questions? Contact us anytime about your data or these policies.